How to Access Your cPanel Shared Hosting for the First Time

How to Access Your cPanel Shared Hosting for the First Time

For first time users, logging into your account can be a complicated process. This article will guilde you throguh the steps of logging into your Vivio Portal and accessing your cPanel Shared Hosting account through it for the first time.

Once logged in to cPanel, you can manage your sites, update your email addresses, and everything else you need to do to manage a successful online presense.


This article assumes you ordered your cPanel Shared Hosting account through Vivio's online checkout process. During this process is where you created your Vivio Portal username and password, and you'll need to remember what you set as your Vivio Portal username and password during that process. Here's a screenshot of the page where you created your Vivio Portal username and password:

You created your username and password on this screen during checkout

If you do NOT remember what you set your username and password to, you can use the "Reset Password" link on the URL and use your email address to have a new, temporary password sent to your registered email address.

click this link to reset your password

Step 1: Login to Portal

Open your favorite web browser and go to the following URL:

Using the username and password that you created when you went through the Vivio checkout process, enter in your username into the "Login Name" field, and the password you chose into the "Password" field. Once logged in, you should see something similar to the following screen:

Portal Landing page

Step 2: Find your cPanel Shared Hosting Service

Next, we need tonavigate to our cPanel Shared Hosting service. Once we find that, the system will tell us how to access our cPanel server.

In the left-hand menu, open up the "Billing and Services" drop-down list, then click on the "View Services" link. This will take us to a page that shows us our active services.

Our active services as they appear in our Vivio Portal

In the screen shot above, we can see we have an Ultra Shared Hosting account, along with a domain name registration. Click on the "Ultra Shared Hosting" link.

Step 3: Find your cPanel Login Information

Once you've clicked on your service, you can see all the specific details of your service on that page, including access information, like in the following screen shot:

From here, you can click on your cPanel Login URL, and use your Access Information to log in to your cPanel account.

Step 4: Login to your cPanel Account

Using the Login URL and Access Information we got from our Vivio Portal, we can now login to our cPanel accounts, like so:

cPanel Login Screen

Once we've logged in, we'll have access to all the tools we need to configure our server, install software, and maintain our site.

cPanel Main Screen

If you need additional help, please feel free to talk to us and create a ticket in your Vivio Portal.

Thank you for choosing Vivio!