Are you worried you're going to have to always be the one to talk Vivio to get everything done? If so, have no fear!

Our client Portal offers a quick and painless way to add authorized users to your account so other members of your team can contact us to pay bills, inquire about invoices, receive Support help, and more. Not only can authorized users save you time and help keep tabs on your account with you, they can be great to have if you change your contact information and we need to get a hold of you quickly for some reason. If you have any members of your team who could benefit from being added as an authorized user, we recommend adding them in your Portal account. 

Here's how to do it:

Step 1: Login to Select "View Contacts" under "Client Profile." After you click on it, you will see a list of your Active Contacts if you have any. 

Step 2: To add the user of your choice, select "Add Contact." Fill out their name, email, and phone number. If you'd like them to appear on your Whois information (deals with your domain address), you can select "POC" or "Tech" depending on your needs.

Step 3: After filling out their contact information, click on "Permissions" and elect what abilities you'd like the user to have. If you don't select any, they may not have access to some options in Portal. After you're happy with their permissions, click "Save."


Step 4: Let the new user know what abilities they have on your account so that they know what they can/can't do if they contact us. 

That's all there is to it! If you have any questions, please don't hesitate to ask.