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All authorized contacts on the account need access to a security code for phone calls or live chat sessions. Depending on your preference or security protocols, you may choose from several different setup options.
Option 1: If you are the account owner, you can create a security code for the main account profile and give viewing access to your other users. In this way, you are effectively sharing the same security code.
Option 2: Each authorized contact or user on the account can have a unique security code.
See our Managing Security Codes page for more information.
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