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You should see a Service Plan titled either "SysOps Support" or "Infrastructure Support". This service is your recurring Support plan. Click on the [+] to expand the list to show the child service.
Step 4. Once you have expanded the list, you will see the time-tracking service, as shown in the image below. Select this service to continue.
Step 5. Once you have selected the child service, you will be presented with the service details. At the bottom of the page, you will find the "Ticket Billing" section, as shown below:
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If you need any help with viewing the Support time on your account, please reach out to our Support team.
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