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To perform a traceroute using Windows 7 or 10, go to your Start Menu, and type in 'cmd' in the search box. This should bring up the 'cmd.exe' program, which is the windows command-line processor.

Windows 7 Command-Line PromptImage RemovedImage Added

 

Once you have the command-line prompt open, simply type

Code Block
> tracert [host]

The "host" value can be any value you want, but since a Vivio Technician is usually requesting a traceroute from you so that they can diagnose slowness or connectivity problems, you probably want to use your own domain as the host. For now, we'll just use 'google.com'.

Code Block
> tracert google.com

And the output will look something like the image below. Just send the results to the Vivio Technician you're working with, and you should be all set!

Windows 7 traceroute command to google.comImage RemovedImage Added


Hopefully this has been helpful, but as always, please contact our Support staff if you need help. They can be reached by emailweb chat, or phone, 24/7/365.

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