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By default, access to view a Phone/Chat Code is only given to the Primary Contact listed within an account.  You may allow other Authorized Contacts on the account to access this Phone/Chat Code by clicking "edit" next to a contact and selecting the "Permissions" tab.  See: How to grant access to a Client Phone/Chat Code.  Customize these permissions according to the specific roles and security protocols within your organization.

You may also create Phone/Chat Codes for each individual Authorized Contact.  See: How to create or change an Authorized Contact Phone/Chat Code in Portal.


Access to Phone/Chat Codes should only be given to users with your approval to submit requests to our Support team, as they may incur additional costs to your expected monthly services.