r1Soft is the backup tool that Viviotech uses. Below are some links to commonly requested guides.
If you have a VPS or a dedicated server you can find the link to your backup server and your credentials from your Viviotech welcome letter or by logging in to https://portal.viviotech.net and checking your backup service.
If you are on a shared server you can access your backups from within your cPanel account.
http://wiki.r1soft.com/display/ServerBackupManager/Restore+files
Guide to download files is near the end.
http://wiki.r1soft.com/display/ServerBackupManager/Restore+a+MySQL+database+to+the+original+location
http://wiki.r1soft.com/display/ServerBackupManager/Restore+a+MySQL+database+to+an+alternate+location
innodb_force_recovery
if your first restore attempt fails. While doing a restore, If you get a message saying that r1Soft is unable to create the temporary database instance, running the restore again with the innodb_force_recovery option could work.
To do this add the "innodb_force_recovery" option on the Temporary Instance page of the restore options with the value of 1.
http://wiki.r1soft.com/display/ServerBackupManager/Restore+an+MS+SQL+Server+to+the+original+location
http://wiki.r1soft.com/display/ServerBackupManager/Restore+an+MS+SQL+Server+to+an+alternate+location
http://wiki.r1soft.com/display/ServerBackupManager/Access+account+backups+via+cPanel+plugin
After you get your backups pulled up in the browser it may help to review the more exact guides above.
innodb_force_recovery
if your first database restore attempt fails. Make sure to use option 1.