r1Soft is the backup tool that Viviotech uses. Below are some links to commonly requested guides.
If you have a VPS or a dedicated server you can find the link to your backup server and your credentials from your Viviotech welcome letter or by logging in to https://portal.viviotech.net and checking your backup service.
If you are on a shared server you can access your backups from within your cPanel account.
Restoring Files and Folders
Restore and/or download files and folders
http://wiki.r1soft.com/display/ServerBackupManager/Restore+files
Guide to download files is near the end.
Restoring Databases
MySQL
Restore a MySQL database to the original location
http://wiki.r1soft.com/display/ServerBackupManager/Restore+a+MySQL+database+to+the+original+location
Restore a MySQL database to an alternate location
http://wiki.r1soft.com/display/ServerBackupManager/Restore+a+MySQL+database+to+an+alternate+location
Using innodb_force_recovery if your first restore attempt fails.
While doing a restore, If you get a message saying that r1Soft is unable to create the temporary database instance, running the restore again with the innodb_force_recovery option could work.
To do this add the "innodb_force_recovery" option on the Temporary Instance page of the restore options with the value of 1.
MS SQL
Restore a MS SQL database to the original location
http://wiki.r1soft.com/display/ServerBackupManager/Restore+an+MS+SQL+Server+to+the+original+location
Restore a MS SQL database to an alternate location
http://wiki.r1soft.com/display/ServerBackupManager/Restore+an+MS+SQL+Server+to+an+alternate+location
cPanel shared server
Access account backups (File and databases) via cPanel plugin
http://wiki.r1soft.com/display/ServerBackupManager/Access+account+backups+via+cPanel+plugin
After you get your backups pulled up in the browser it may help to review the more exact guides above.
Using innodb_force_recovery if your first database restore attempt fails.
Make sure to use option 1.
