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Step 2: Under “Client Profile,” select “View Profile.”

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Step 3: Scroll down to “Two-Factor” within the “AUTHENTICATION” section and select “Click to enable.” 

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Step 4: In the new pop-up that opens, re-enter your Portal account password and select “Next.” 

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Step 5: In the new pop-up that opens, use the token generator application on your mobile phone to scan the QR code or enter the key manually to set up a new account. Then return to this pop-up window and select “Next.”

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Step 6: In the new pop-up that opens, enter the security code that was generated by your mobile authenticator app and then click “Complete Enrollment.” This will verify that the 2FA was set up correctly.

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Step 7: A message will appear at the top of your screen. “Success: Two-Factor Enrollment Complete.” Your two-factor authentication is now ready to use the next time you log into your Vivio Portal account.

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If you need any help adding two-factor authentication to your account, please get in touch with our Support team. 

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Step 2: Under “Client Profile,” select “View Profile.”

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Step 3: Scroll down to “Two-Factor” within the “AUTHENTICATION” section and select “Click to disable.”

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Step 4: In the new pop-up that opens, re-enter your Portal account password and select “Disable Two-Factor Authentication.” 

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Step 5: A message will appear at the top of your screen. “Success: Two-Factor Has Been Disabled.” Two-factor authentication is no longer required the next time you log into your Vivio Portal account.

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If you need any help removing two-factor authentication on your account, please get in touch with our Support team. 

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Step 2:  Under "Client Profile," select "View Contacts." 

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Step 3:  Select "Edit" on the line to the right of the contact.  A new pop-up will open.

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Step 4:  In the new pop-up that has opened, select the "Permissions" tab at the top.

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Step 5: On the "Client Profile" line, under "View," select "Allow."  Then select "Update" to save this change. The pop-up will close.

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Step 6:  A message will appear at the top of your screen.  "Success: Contact updated."  This user is now able to add two-factor authentication to their profile.  Repeat these steps for each additional user.

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If you need any help changing the permissions for two-factor authentication, please get in touch with our Support team.

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